Data Deletion Instructions

Last updated: 27 August 2026

You can request deletion of your CREATRS account and the personal data associated with it at any time. This page explains how, and what happens to your data once you do.

1. How to request deletion

• In the app: go to Settings → Account → Delete Account, and confirm the request.
• By email: send a deletion request from your registered email or phone number to privacy@creatrs.app with the subject line "Data Deletion Request".
• Via a connected platform: if you signed in or connected an account through a third-party platform (e.g. Meta/Facebook), you can also remove CREATRS from that platform's app settings, which will trigger a deletion callback to us.

We verify each request against the account on file before processing it, to prevent unauthorized deletion of your data.

2. What gets deleted

• Your profile and account details (name, phone number, email, business/legal name).
• Optional profile information (niches, socials, industry, about).
• Campaign, application, submission, and message data tied to your account.
• Verification data, including OTP records and KYC documents.

3. What we retain, and why

Some records cannot be deleted immediately because we are legally or contractually required to keep them, including:

• Payment, payout, and transaction records, for tax and accounting purposes.
• Records needed to resolve an open dispute, investigation, or claim you are party to.
• Information we are required to retain under applicable law.

Retained records are kept only as long as required and are not used for any purpose beyond that legal or contractual obligation.

4. Timeline

We process verified deletion requests within 30 days. You will receive a confirmation once your account and associated data have been deleted or anonymized.

5. Contact

Questions about a deletion request? Contact us at privacy@creatrs.app. See our Privacy Policy for more on how we handle your data.